FAQs

What is Self Storage and how does it work?

The self storage industry is a relatively new phenomenon which has grown significantly over the past 10 years throughout the UK particularly in the Greater London region, it has now expanded into all regions and storage centres are a common site in any major city.

The Self Storage Centre offers a selection of secure, modern storage room sizes (from 25sq ft to 500 sq ft for domestic users and up to 1,000 sq ft for business users) that you can rent, short or long term from as little as a week to as long as you want.

You bring your items to the storage centre, lock them in the storage unit and come and go as you please. You are the only key holder.

Self Storage Cost and Pricing

How much to rent a storage unit?

The cost will depend on the size of the storage space. We have spaces from locker size up to 500 sq ft. and for our business clients up to 1,000 sqft. Self Storage cost and pricing are based on the floor dimensions of the storage space.

What is included in the price?

Our price includes your storage charge, rates, service charges, VAT, utility bills and maintenance costs.
You will need a padlock to secure your storage unit and your goods will need to be insured when in storage.

Do I pay weekly or monthly?

We invoice on a four weekly basis, payable in advance. We ask for fourteen days notice when you vacate your storage unit .

How long can I rent the Storage Unit for?

You can store your goods for as long as you require.

What is the minimum rental period?

The minimum rental period is one week.

What payment methods do you accept?

Payment options are direct debit

Room Dimensions

How do I know what size of storage space I need?

Make a list of the items you need to store. Check out our space estimator or read our storage tips so you can maximise your storage space. You can also call us on 028 9266 44 44 or email us for a quote on size. Even better, come in and see us and we will show you a range of sizes to enable you to choose an appropriate sized storage space. Choosing the right size space will ensure you only pay for the storage space you need

What is a typical room size?

Storage rooms vary from 25sq ft to 500 sq ft , we can also accommodate warehouse space of up to 1,000 sq ft if required.

What if I need to change my storage space to a smaller or larger space?

You may transfer to another storage space at any time subject to availability.

What height are your storage units?

Each storage unit is approx eight feet in height

Are the storage units heated?

The storage rooms are not heated and the temperature within the store remains fairly constant, the facility is well insulated, ventilated , clean and dry.

Read our Storage Tips section for information on how best to store your goods

Security & Access

What sort of security do you have?

We take security very seriously at The Self Storage Centre and offer an extensive range of security features, including:
• 24 hour Digital CCTV located both inside and outside the main building, monitoring all entrances and exits
• Burglar Alarm System
• Coded electronic gate access to the building allowing access only with your own key fob
• Padlock for your individual unit for which you are the sole key holder
• A fire and smoke detection system

Who has access to my storage space?

Only you (or anyone you have authorised) can access your storage space, you will require the key to unlock the lock on your storage unit.

How often can I access my space?

Monday to Thursday 8.30 am to 6 pm , Friday 8.30 am to 5pm
Saturday 9 am to 3pm
Sunday Closed
(Extended opening times can be arranged outside these hours where possible)

Do I have to pre-book a space?

No, you can fill in your storage licence today and move in immediately. However to be guaranteed a room of a specific size on arrival, it is advisable to book your room in advance.

Can I move in today?

Yes you can. A team member will help you complete the rental agreement and you will need to show suitable proof of identity (a passport), proof of address (a recent utility bill), and a means of payment. You can then move in straight away.

What are your opening hours?

You can access your storage unit six days a week during our opening hours: Monday – Thursday 8.30am – 6pm, Friday 8.30 am to 5pm, Saturday 9am – 3pm , you can also arrange extended access 24 hours a day if required.

Your Contract

On renting a storage unit you sign a straight forward Storage Licence agreement prior to ‘moving in’ to your space. Our staff will talk you through the contents of this simple agreement to make sure you understand the key points of what you’re committing to.
Two forms of ID are required one of which must be a photo ID (passport or driving licence) and a utility bill less than 3 months old. Payment of the first invoice must be made prior to moving in.

Can I move in today?

Yes you can. A team member will help you complete the rental agreement and you will need to show suitable proof of identity (a passport), proof of address (a recent utility bill), and a means of payment. You can then move in straight away.

What is the minimum time I can store with you?

Our minimum storage period is seven days.

Do I have to give you notice to leave?

We only require seven days notice of your intention to vacate your space. At this time a refund will be processed for any unused monies that you have paid.
Notice must be given in writing, either by fax, post or email.

Do I need insurance?

Yes, your goods MUST be insured whilst in storage. The Self Storage Centre offers a tailored insurance according to your needs.

Are there any restrictions on what I can store?

Yes the following items cannot be stored:
• Living items, such as animals and plants
• Hazardous materials, such as flammable liquids and explosives
• Items that could decompose, such as exposed foodstuffs
• Unauthorised or illegal goods, such as drugs, firearms and explosives

Packing, Moving and Transporting your belongings

Can I buy boxes and packing materials from The Self Storage Centre, and do you deliver?

Yes, we sell an extensive range of packing materials from boxes to bubble wrap. Packing materials can be bought in person from our office or you can order storage packs online and have them delivered to your door.

How do I transport my belongings?

If your own vehicle isn’t suitable for transporting your things to The Self Storage Centre, we recommend our highly popular Full Service Removals and Storage Offering.

What about trolleys and pallet trucks?

There are a number of different size trolleys and pallet trucks available free of charge for customer use. If required we have access to a forklift truck available for any palletised goods, which can be operated on your behalf by one of our trained staff.

Help

Where are you located?

Lisburn Store
We are conveniently located just 1 mile from Lisburn city centre at the junction of the Knockmore and Moira Road, you cannot miss our signage. From here we offer superb access to the Lisburn, Greater Belfast and surrounding areas in Down, Antrim and Armagh.

Mallusk Store
We are located at 605 Antrim Road Mallusk , just 500 metres from the Sandyknowes Roundabout

Is there someone at the store I can talk to if I have a problem?

There will always be a trained member of staff to help you that are available six days a week during reception opening times. Should you require assistance outside of office hours you can simply call our landline which is redirected to our mobiles during out of office ours.

Self Storage Centre Locations

Lisburn

Knockmore Industrial Estate
Moira Road, Lisburn
County Antrim
Northern Ireland
BT28 2EJ

Mallusk
(opening May 2019)

605 Antrim Road
Mallusk
BT36 4RY
500 metres from the
Sandyknowes Roundabout


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